Shipping, Exchanges and Returns – Sibari Culture

FREE SHIPPING & EXCHANGES | HOME DELIVERY AND RETURNS

Shipping, Exchanges and Returns


Shipping, Exchanges and Returns


SHIPPING

We currently ship all our products to Spain, France, Belgium, Holland, Germany, Italy, Ireland, United Kingdom, Luxembourg and Portugal.

The delivery time is between 24 and 48 hours. If you place your order before 12 am, it will leave the warehouse the same day. Please note that the shipping company does not ship on weekends or holidays. If your order has been processed on a Friday after 12 am it is very likely that it will not be shipped until the following Monday.

SIBARI does not assume any responsibility when the delivery of the product cannot be carried out as a consequence of the data provided by the customer being false, inaccurate or incomplete or when the delivery cannot be carried out for reasons beyond the control of the shipping company.

CHANGES

To be able to make a size change, within 14 days of delivery, Contact us via info@sibariculture.com to prepare your order while collecting the incorrect size order. To do so, write to us and we will explain how to complete this process.

RETURNS

You can return your purchased shoes to www.sibariculture.com within 14 days of purchase. All products must be returned intact, unused, with all their original labels and packaging.

Send us an email to info@sibariculture.com to coordinate the return of your order. Our customer service will advise you on how to proceed. Once the return is received in our warehouse, we will proceed to the payment of the amount of the returned order.

In case the customer makes a modification and then a return. The cost of the return will be charged to the customer.

The cost of returns is FREE!

How long does it take to process a return?

Once you have contacted us and wish to make a return, our service will contact you within 24 h to give you instructions on how to proceed.

Once the return has been received in our warehouse and we verify that it complies with our return policy, we will pay you the amount via your original payment method.

Returns are Free of charges!

Defective products

If you have received a defective product, send an e-mail to info@sibariculture.com and our after-sales service will modify your product at no cost.

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